1. Where is Pookes located?
Pookes is based in the United States, and we currently ship to all U.S. addresses.
2. How long does it take to process and ship an order?
All orders are processed within 1–2 business days. After processing, delivery typically takes 3–5 business days, depending on your location.
3. Do you offer free shipping?
Yes, we offer 100% free shipping on all orders – no minimum required.
4. What payment methods do you accept?
We accept all major credit/debit cards and secure online payments.
5. Can I cancel or modify my order after placing it?
If your order hasn’t been shipped yet, contact us as soon as possible at support@pookes.shop. We’ll do our best to assist you.
6. What if I receive a defective or incorrect item?
If you receive a damaged, defective, or incorrect item, please contact us immediately with your order number and a photo of the issue. We’ll arrange a replacement or refund.
7. How do I return a product?
You have 14 days from delivery to request a return. The item must be unused and in original packaging. See our Return & Refund Policy below for full details.
8. When will I get my refund?
Once we receive and inspect your return, we will issue your refund within 10 business days back to your original payment method.