We hope you love your purchase from Pookes, but if you’re not completely satisfied, we’re here to help with our 14-day return policy.
Return Eligibility:
- Items must be unused and in their original condition and packaging
- Returns must be initiated within 14 days of receiving your order
- Items that are used, damaged, or returned without original packaging may not be accepted
Return Process:
To begin a return, please email support@pookes.shop with your order number and reason for return. We’ll provide instructions and the return address.
Return Shipping:
Customers are responsible for the cost of return shipping unless the item was defective or incorrect.
Refund Process:
Once your return is received and inspected, your refund will be issued within 10 business days to your original payment method.
Exchanges:
If you received the wrong or a defective item, please contact us immediately. We’ll send you a replacement at no extra cost.